PRIVACY POLICY

At Vitabolics, we are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect and process the following data:

  1. Personal identification information: Name, email, phone number, billing/shipping address

  2. Payment information: Card details, billing information (processed securely by our payment provider)

  3. Order details: Purchase history, product selections

  4. Account information: If you create an account, username and password (hashed)

  5. Technical and usage data: IP address, browser type, device information, cookies, browsing history on our website

2. How We Use Your Information

We use your information to:

  1. Process and deliver your orders

  2. Manage your account and provide customer service

  3. Personalise your shopping experience

  4. Communicate with you about your orders, offers, and updates

  5. Comply with legal and regulatory requirements

3. Sharing Your Information

We may share your personal data with:

  1. Service providers: such as payment processors, shipping companies, IT service providers, and marketing partners

  2. Legal authorities: when required to comply with law or protect our rights

  3. We never sell your personal data to third parties.

4. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze traffic. You can control cookie preferences in your browser settings.

5. Data Security

We implement technical and organizational measures to keep your data secure, including encryption, secure servers, and restricted access.

6. Your Rights

Under UK GDPR, you have rights regarding your personal data:

  1. Access or request a copy of your data
  2. Correct or update inaccurate data
  3. Request deletion of your data (“right to be forgotten”)
  4. Object to or restrict processing
  5. Withdraw consent at any time

To exercise your rights, please contact us at: vitabolics2025@gmail.com

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes above, or as required by law.

8. International Data Transfers

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place as required by data protection laws.

9. Changes to this Policy

We may update this policy from time to time. Significant changes will be notified on our website.

10. Contact Us

For privacy questions, data requests, or complaints, contact our Data Protection Officer at:

Vitabolics,  London, United Kingdom
Email: vitabolics2025@gmail.com